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FAQ

Frequently Asked Questions

Frequently asked questions about machines, processes, productivity,
support and services for industrial balloon printing.

ASK YOUR QUESTIONS

Frequently Asked Questions

Chinese machines are cheaper. Why choose Aracelis?

It’s true — there are machines with a lower starting price.
The difference is that most of these machines are made by generic graphic equipment manufacturers who adapted their designs to print on balloons.

Aracelis was created by those who lived the balloon industry from the inside.

A real example:
In the 2-color rotary machine, many models use 8 balloon stations.
Aracelis uses 12 stations, because in continuous production 8 do not allow enough time for the ink to dry properly, which leads to smudges, waste, and instability.

Furthermore:

  • Up to 1,500 balloons per hour with real drying

  • Industrial automation with global components

  • Engineering designed by those who produce

  • Lowest cost per balloon over time

Aracelis does not focus on catalog price, but on industrial return on investment.

Were these machines really designed just for balloons?

Yes. And that changes everything.

Latex balloons behave completely differently from paper, plastic, fabric, or any other stable material.
It expands, deforms, and requires:

  • Stable printing

  • Specific registration

  • Proper ink transfer

  • Drying time between colors

Our machines were designed around balloon behavior evaluated through process experience, not adapted afterward.

Are the machines available for immediate delivery or made to order?

Aracelis machines are custom-made to order.

This ensures that:

  • The equipment is adjusted to your type of balloon

  • To your production volume

  • And to your business model

We don't sell off-the-shelf machines.
We deliver production platforms configured for your reality.

How does the purchasing process work?

Typically, the customer gets in touch via:

  • E-mail

  • WhatsApp

  • Video meeting

  • Or an in-person visit to our company

When there is a language barrier, we use a translator or interpreter.

After defining the model:

  • We formalize the proposal and contract

  • The customer makes an initial payment to start manufacturing

  • Production is monitored and documented

When the machine is ready:

  • The customer can visit to see the equipment

  • Or follow along remotely

After approval:

  • Final payment is made

  • The machine is packed

And it becomes available for pickup and shipping with all documentation

Can I visit Aracelis before purchasing?

Yes.

You can visit our company and see how we work:

  • Projects

  • Production

  • Assembly

For industrial security reasons, taking photos and filming is not allowed; we request company identification and genuine interest (subject to approval).

During the visit, we may be producing a different model; this is normal in an active factory.

Can I visit factories that already use Aracelis machines?

If it depended only on us, yes.
But that depends on each client's policy.

Many industries work with:

  • Licensed brands (Disney, Marvel, etc.)

  • Confidentiality agreements

  • Security rules

We fully respect these limitations.

I am in Europe. Do your machines have CE marking?

Aracelis machines are manufactured following CE requirement criteria.

Since the equipment is made to order:

  • We work with certification companies

  • The inspection report and CE issuance process are carried out during construction

  • The documentation is delivered before final payment and machine shipment

When a model already has a CE history, only customized versions need to undergo the process again.

What is the production deadline?

The lead time depends on two factors:

  • Size and complexity of the machine

  • Production queue at the time of the order

This is clearly stated during the negotiation.

Can I customize an existing template?

In most cases, yes.

When there is a real need, such as:

  • Specific type of balloon

  • Type of ink and drying time

  • Power supply

  • Need for specific technology

When customization involves changes in engineering, structure, automation, or process, it may incur additional costs, which are always evaluated, explained, and approved with the client before development begins.

Can I customize an existing template?

It all starts with your needs:

  • A new type of balloon

  • Higher productivity

  • A different process

You explain the objective to us.
We evaluate the feasibility based on our practical experience.

If approved:

  • We develop the CAD / 3D project

  • We present the concept

  • We send the schedule and costs

  • And we move forward together until final testing

It is a collaborative process, and at the end, the client receives full training on the new system.

How do I know that a custom project will work?

Because it is born from:

  • Real experience with balloons

  • Technical design

  • Prototype testing of critical parts

Furthermore, many of our main products today started as custom projects.

Do you have any examples of customized machines?

Yes — practically all of them on our website started as a custom project.

Machines such as:

  • 5-Side Rotary

  • Automatic feeder

  • SuperPrint

They started as on-demand projects and became products.

The photos and videos are of real prototypes in operation.

Do you manufacture machines that print other products besides balloons?

No. And that is intentional.

Before being machine manufacturers, we have been specialists in balloon printing for over 20 years.

To build a truly efficient machine, one must master:

  • The material and its variables

  • The process and its techniques

  • The ink, including viscosity, fluidity, coverage, and drying

  • Product behavior

We prefer to make balloons at a level of excellence, rather than generic machines for everything.

I'm interested, but I've never worked with balloons. Can I get into this market?

Yes — and this question is much more common than it seems.

Many companies that today produce at scale started exactly like this: with interest, but without practical experience in the sector.

Aracelis does not just deliver a machine.
Upon acquiring equipment, you receive complete technical training, covering operation, the printing process, adjustments, best practices, and the fundamentals of working with balloons.

Additionally, we offer specialized technical consulting, which can help you:

  • Structure a personalization company from scratch

  • Create a printing area within an existing industry

  • Develop themed products or promotional lines

Our experience comes from over 20 years of working directly with balloon printing, at both artisanal and industrial levels. This allows us to guide you not only on the machine, but on the business, the process, and the technical decisions that make an operation truly work.

You don't enter this market alone — you enter with an already established technical and industrial foundation.

I am an industrial manager and I am having problems with printing. Can you help me?

Yes.

The process works like this:

  1. You describe the problem

  2. You send photos and videos

  3. We perform the technical diagnosis

After that:

  • If it can be resolved remotely, we offer paid technical support

If it requires on-site factory presence, we provide a quote for the service and expenses