Frequently Asked Questions

Yes, and this question is much more common than it seems.

Many companies that now produce on a large scale started exactly this way, with interest but without practical experience in the sector.

Aracelis does not deliver only a machine.

When purchasing equipment, you receive complete technical training covering operation, printing process, adjustments, best practices, and the fundamentals of working with balloons.

In addition, we offer specialized technical consulting that can help you:

• Build a personalization company from scratch
• Create a printing department inside an existing industry
• Develop themed products or promotional lines

Our experience comes from more than 20 years of working directly with balloon printing, both at artisanal and industrial levels. This allows us to guide not only on the machine, but also on the business, the process, and the technical decisions that make an operation truly work.

You do not enter this market alone. You enter with an already established technical and industrial foundation.

That is true. There are machines with a lower initial price.

The difference is that most of these machines are made by generic graphic equipment manufacturers that adapted their designs to print on balloons.

Aracelis was created by people who lived the balloon printing industry from the inside for more than 20 years.

A real example:

In the 2-color carousel machine, many Chinese models use 8 balloon stations.

Our 2-color carousel machine uses 12 stations because, in continuous production, 8 do not allow enough time for the ink to dry correctly at industrial speed, which causes smudging, waste, and instability.

Based on the real needs of the industry, and for comparison purposes, our 2-color carousel machine delivers:

• Up to 1,500 balloons per hour with real drying time
• Oversized industrial automation with global components
• Engineering designed by people who actually produce
• Lower cost per balloon over time

Aracelis does not focus on catalog price, but on real technical return and industrial return on investment.

Yes. And that changes everything.

A latex balloon behaves completely differently from paper, plastic, fabric, or any other stable material.

It expands, deforms, and requires:

• Stable printing
• Specific registration
• Screen printing with the right ink
• Drying time between colors

Our machines were designed based on balloon behavior and validated through real printing process experience, not adapted afterward.

Our machines are built to order.

This ensures that:

• The equipment is adjusted to your balloon type
• To the specific needs of your ink
• And to any automation requirements you want to add

We do not sell off-the-shelf machines.

We deliver production solutions for your specific reality.

Customers usually contact us through the website contact form, email, WhatsApp, or an in-person visit to our company.

When there is a language difference, we use a translator, interpreter, or available real-time translation technology.

After defining the model:

• We formalize the proposal
• Once approved, we prepare a contract
• The customer makes an initial payment to start manufacturing

When the machine is ready:

• The customer may visit to see the equipment
• Or we can show operating tests by video

After approval:

• The machine is packed
• The final payment is made
• And it becomes available for pickup and shipment with all documentation

Yes.

You may visit our company and see how we work in:

• Projects
• Production
• Assembly

For safety and industrial confidentiality reasons, photos and video recording are not allowed. We request company identification and genuine interest, subject to approval.

During the visit, it is possible that we may be producing a different model than the one you want. This is normal in an active factory.

If it depended only on us, yes.

But this depends on each factory’s policy.

Some of our customers work with:

• Licensed brands such as Disney and Marvel
• Confidentiality agreements
• Security rules

We fully respect our customers’ work policies and privacy.

For machines intended for the European market, the CE conformity process is developed during manufacturing according to the final configuration of each piece of equipment.

Before shipment, the machine is delivered with the corresponding documentation and CE Marking, when applicable.

The lead time depends on two factors: machine size and complexity, and the production queue at the time of order.

This is clearly informed during the negotiation.

In most cases, yes.

When there is a real need, such as:

• Specific balloon type
• Ink type and drying time
• Electrical supply
• Specific technology requirements

When customization involves changes in engineering, structure, automation, or process, this may generate additional costs, which are always evaluated, explained, and approved with the customer before development begins.

Everything starts with your need.

A new type of printing, a specific balloon shape and size, more productivity, or a different process.

You explain the objective, and we evaluate feasibility based on our practical experience.

If approved:

• We present the concept
• We send the timeline, costs, and contract
• We develop the CAD / 3D project
• And we move together from the start of manufacturing to final testing

It is a collaborative process, and in the end the customer receives full training on the new system.

Because it comes from:

• Real balloon experience
• A logical and realistic operating concept
• Technical design
• Prototype testing of critical parts

In addition, many of our main products today started as custom projects.

Yes, virtually all the machines on our website started as custom projects.

Machines such as the 5-Side Carousel, Automatic Feeder, and SuperPrint began as project challenges and became products.

The photos and videos of these models shown on the site are of customized machines in operation.

We are fully focused on contributing to the sector in which we specialize.

We prefer to build balloon printers at an excellence level rather than generic machines for everything.

Yes. You can describe the problem and send photos and videos so we can understand it and make a technical diagnosis.

After that, if we determine it can be solved remotely, we offer paid technical support.

If the solution requires an in-factory visit, we provide a service quote and travel expenses estimate.